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Websites

NHS

• Full list of PCTs in England
• Advice on complaining
• Community Health Councils in Wales
• Scottish Health Councils
• Health and Social Security Boards in Northern Ireland

Dr Foster Research

The leading independent authority on healthcare quality in the UK. Its information can be accessed via publications such as the Hospital Guide and online at www.drfoster.co.uk.

Dr Foster Research Ltd is the sister company to Dr Foster Intelligence, which provides expert analysis to the NHS. An independent Ethics Committee with substantial powers to enforce editorial and research integrity oversees the organisation.

Further information is available at http://www.drfoster.co.uk/public.asp or direct from Dan Collins, Chief Operating Officer, Dr Foster Research, 12 Smithfield Street, London, EC1A 9LA.

Patient Liaison

Your local Patient Advice and Liason Service (PALS) in England, or Community Health Council (CHC) in Wales, through your local hospital, clinic, GP, health centre or online.

Independent Complaints Advocacy Services (ICAS) England

The ICAS support patients and their carers who want to pursue a complaint about their NHS treatment or care. They can also help with writing letters and advising who to contact. The site provides addresses and contact details

Healthcare Commission

The Healthcare Commission is responsible for reviewing complaints about the NHS in England that have not been resolved locally. Plus a searchable database that allows patients to compare trusts against national core standards.

NICE

NICE is an independent organisation responsible for providing national guidance to the NHS on promoting good health and preventing and treating ill health.

Citizens' Advice Bureau health

The online CAB service that provides independent advice on your rights:

Practical, reliable, up-to-date information on a wide range of topics, including health and legal issues.

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Charities

The Prostate Cancer Charity

The Prostate Cancer Charity was set up in 1996. In its relatively short life, the charity has played a key role in raising both public awareness of the disease and political debate about services and support.

The Arthritis Research Campaign

The Arthritis Research Campaign website is for anyone who wishes to know more about arthritis, the charity and how to help find the cure.

National Rheumatoid Arthritis Society

NRAS provides support and information for people with rheumatoid arthritis and juvenile idiopathic arthritis, their families, friends and carers, and health professionals with an interest in rheumatoid arthritis

Multiple Sclerosis Society

The MS Society is the UK's largest charity for people affected by multiple sclerosis (MS) - about 85,000 people in the UK.

British Heart Foundation

For more than 40 years, the British Heart Foundation has been at the forefront of the fight against heart disease, funding research, education, care and much more.

Cancer Research UK

Cancer Research UK provides a free information service about cancer and cancer care for people with cancer and their families.

The Stroke Association

The Stroke Association is working for a world where there are fewer strokes and all those touched by stroke get the help they need.

Mind

Mind is the leading mental health charity in England and Wales. They work to create a better life for everyone with experience of mental distress.

Charity Choice

Charity Choice is a search facility to find a charity by keyword and location.

Parliamentary and Health Service Ombudsman

The Parliamentary and Health Service Ombudsman looks into complaints that government departments, their agencies and some other public bodies in the UK have not acted properly or fairly or have provided a poor service

Find out how to complain about:

• UK Government departments, agencies and some other public bodies
• Services provided by the NHS in England
• The Victim's Code

Their independent complaints handling service is free and open to everyone. They cannot offer legal advice.

Procare

PROCARE provides support to individuals with prostate cancer and their families from the time they are diagnosed, through treatment and beyond. PROCARE is a patient led prostate cancer support group with total backing from urology consultants and specialist nurses.

Staffordshire's Active MS'rs

SAMS is a support group for anyone in Staffordshire affected by multiple sclerosis, whether they have the condition or care for someone affected by it. SAMS operates under the umbrella of The Multiple Sclerosis Resource Centre.